Terms of service

AesthPA is a brand of WE ARE AI WORKS LAB LIMITED, a company registered in England and Wales.

Company

WE ARE AI WORKS LAB LIMITED

Number

16598066

Incorporated

22 July 2025

Registered office

34 Mason’s Yard, High Street Wimbledon, London, England, SW19 5BY

In these terms, “AesthPA”, “we”, “us” and “our” mean WE ARE AI WORKS LAB LIMITED. “You” means the clinic, organisation or individual using the service.

By creating an account, accessing or using AesthPA, you agree to these terms. If you are agreeing on behalf of a clinic or other organisation, you confirm you have authority to bind it, and “you” means that organisation.

If you do not agree to these terms, do not use the service.

AesthPA is software for running the administrative and communication workflows behind an aesthetics or healthcare clinic — including call handling, messaging, bookings, forms and consent, payments, supplier ordering and prescriber coordination.

The service is provided on a subscription basis. Available features depend on your plan and may change as the service develops.

AesthPA is an administrative and communication tool. It is important that you understand its limits:

• It does not provide medical, clinical or pharmaceutical advice.
• It is not a medical device, and is not intended for diagnosis, treatment or clinical decision-making.
• It does not practise medicine, prescribe or dispense.
• Automated features — including AI-assisted call handling, summaries and suggested actions — produce drafts and suggestions for a human to review. They are not clinical judgements and must not be relied on as such.

Every clinical decision — including assessment, suitability, prescribing and treatment — remains the sole responsibility of the appropriately registered professional making it.

You are responsible for:

• Holding and maintaining the registrations, licences, insurance and regulatory approvals your activities require.
• The accuracy of the information you and your clients enter into the service.
• Obtaining valid consent from your clients, including for the recording and processing of their information.
• Reviewing anything the service drafts or suggests before it is sent or acted on.
• Keeping account credentials secure and controlling who within your organisation has access.
• Complying with applicable law, including medicines, advertising, consumer and data protection law.

Where the service supports prescriber coordination or supplier ordering:

• We do not prescribe, supply or dispense medicines, and we are not a party to any prescribing decision.
• Prescription-only medicines remain gated behind the judgement of a named, appropriately registered prescriber.
• Ordering features route requests to third-party suppliers. Any resulting contract of sale is between you and that supplier.
• We do not verify the clinical appropriateness of any order, requisition or prescription.

Where we process personal data on your behalf, you are the controller and we are the processor. That processing is governed by a data processing agreement in addition to these terms.

We handle personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our privacy notice sets out what we collect, why, and how long we keep it.

Fees, billing frequency and plan limits are as set out in your order or on our pricing page. Unless stated otherwise, fees are exclusive of VAT.

We may change fees on reasonable notice, taking effect from your next renewal. Some features carry third-party costs (such as telephony, messaging or payment processing) which may be charged on to you.

The service integrates with third parties, including telephony, messaging, payment, calendar and supplier providers. Your use of those services is subject to their own terms, and we are not responsible for their acts, omissions or availability.

We aim to keep the service available and working properly, but we do not warrant that it will be uninterrupted or error-free. We may suspend access for maintenance, for security reasons, or where use breaches these terms.

We own the service and all intellectual property in it. During your subscription you have a non-exclusive, non-transferable right to use it in your business.

You retain ownership of the data you put into the service. You grant us the licence necessary to host, process and display that data in order to operate the service for you.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• We are not liable for loss of profit, revenue, goodwill or anticipated savings, or for indirect or consequential loss.
• Our total liability in any twelve-month period is limited to the fees you paid for the service in that period.
• We are not liable for clinical decisions, treatment outcomes, or regulatory breaches arising from your use of the service.

You may cancel in accordance with your plan. We may suspend or terminate your access for material breach of these terms, for non-payment, or where we are required to do so by law.

On termination your right to use the service ends. We will make your data available for export for a reasonable period before deleting it.

We may update these terms from time to time. Where a change is material we will notify you. Continuing to use the service after a change takes effect means you accept it.

These terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Legal notices should be sent to our registered office: