The questions you might
actually want answers to.
Will an AI agent really sound right to my patients?
The voice you hear in your walkthrough is the voice your patients will hear. You set tone, vocabulary, and the lines it will and won't use. Most patients notice that the call is taken quickly and answered properly; the AI element is rarely what they comment on.
Does the AI take consent?
No. The agent books, takes a deposit if you have one set, and sends the consent link the patient signs in their own time. Consent is reviewed and counter-signed by you, in person, on the day of treatment. The agent never advises on a treatment and never substitutes for your consultation.
Does the AI prescribe, or advise on POMs?
No. The agent does not discuss prescription-only medicines, redirects any product question to you, and will not confirm a treatment booking that requires a face-to-face consultation without a consultation slot also being booked. This rule reflects the GMC and NMC face-to-face prescribing requirements that came into force in 2024 and 2025.
What happens if a call needs a clinician?
The agent recognises it, ends the call politely, and routes the case to you with a transcript and a recommended action. You see it on your phone in seconds.
Do I have to leave Faces, Pabau or Acuity?
AesthPA is a one-stop platform — bookings, deposits, consent, aftercare, records and procurement all under one roof, all driven by your AI PA. Most clinics move off Faces, Pabau or Acuity once they're set up, but you can keep them running alongside during the transition if you prefer. Your existing patient data imports in.
How long does setup take?
A normal solo clinic is up and running inside an afternoon. Booking page, voice agent, consent templates, deposit flow and calendar sync all configure in one walkthrough.
What about my existing patient list?
We import. CSV from Faces, Pabau, Acuity, Square, or anywhere else you have a patient export. The agent recognises returning patients on inbound calls from day one.
Where does my patient data live?
On UK and EU infrastructure, encrypted in transit and at rest. We process patient data as a processor under your data-controller relationship with your patients. We have a Data Processing Agreement on request, and we will sign yours.
Is AesthPA CQC, JCCP and Save Face aligned?
The records and consent flows are designed against current CQC, JCCP, BAMAN and Save Face standards. Inspection-readiness is your responsibility, but we make the evidence easy to produce.
What about the licensing scheme?
The English consultation response was published in August 2025; secondary legislation is expected in 2026 or 2027. The Scottish bill passed in March 2026 and gives premises until at least September 2027 to meet the new requirements. AesthPA captures the records the schemes will rely on. When the rules land, your records are already in shape.
How does the procurement saving actually work?
At the moment you place an order, our agent prices it across our pharmacy panel and books the best deal in your usual brand. The saving is shown line by line on the order. We retain a small commission, disclosed on the order. For most clinics, the saving on a month's toxin and filler exceeds the voice subscription.
Does AesthPA take a cut of my bookings or deposits?
No. Deposits and full payments flow direct from the patient into your own Stripe or Square account. AesthPA never holds your money.
What if my client wants to text rather than call?
The PA handles inbound SMS, email and Instagram DMs. Same voice, same rules, same handoff to you for clinical questions.
What does it cost?
£100 a month for both voice agents combined, 300 minutes included, £0.20 per minute over. The rest of the platform is free for clinics joining during early access.
Can I cancel?
Yes. Monthly subscription. Cancel from inside the app, keep your data export.