The voice agents — receptionist and PA
The headline capability. One subscription covers two agents. The receptionist answers every incoming call. The PA handles the rest of the day — texts, emails, supplier admin, end-of-day chase-down — in the voice and tone you set.
- Picks up calls in seconds, on your own number
- Books, reschedules and cancels against your live diary
- Takes deposits into your Stripe or Square account
- Sends the right consent and intake link for the treatment booked
- Recognises returning patients and pulls their record into context
- Hands the call to you when something needs a clinician
- Logs every call as transcript, audio and structured booking event
Why this mattersThe call you couldn't take is the booking you used to lose. AesthPA closes that gap quietly.
Bookings, diary and deposits
Built for solo and small-clinic injecting practice. Specific enough to know what a patch-test or a follow-up means.
- Public booking page, branded to your clinic
- Per-practitioner availability rules
- Treatment-specific durations, prep and gap rules
- Deposits into your own Stripe or Square account
- Two-way sync with Google Calendar and Apple Calendar
- SMS and email reminders, in your voice
- Automatic wait-list offers when a slot frees up
Why this mattersYou stop quoting "let me check the diary" and you stop chasing deposits.
Wait list, rebooking and smart discounts
The growth engine. Quiet, rule-based, in your voice.
- Per-treatment wait lists, offered in order
- Six-month dormancy nudge with optional returning rate
- Cancellation auto-fill — slot offered before you know it freed up
- Smart discounts, never automatic, always disclosed, always within rules you set
- ASA-aware messaging templates for any treatment subject to POM advertising rules
Why this mattersThe diary fills itself, without anyone feeling pushed.
Records, audit and licensing readiness
Records that hold up to your insurer, your accredited register, the local-authority licensing officer — and the regulator your sector is moving towards.
- Tamper-evident audit log of all clinical and administrative events
- Batch, brand, lot and expiry capture at point of administration
- Practitioner registration and licence-to-practise reference, kept current
- Indemnity schedule per procedure
- One-click evidence pack for inspections and PSA-accredited register sampling
- Retention aligned to professional-regulator requirements
Why this mattersThe licensing scheme is coming. The clinics ready for it will be the ones already keeping records cleanly today.
Consent, intake and aftercare
Designed against current JCCP, BAMAN and Save Face standards. Authored with our advisor — a Save Face accredited nurse prescriber. Versioned, time-stamped, exportable.
- Treatment-specific consent forms, current to the procedure performed
- Intake forms that flow into the consent record, not a second inbox
- Aftercare sent automatically after treatment, with a reply path to you
- Consent versioning — what the patient signed on the day, frozen
- Patient signature, clinician signature, location, time, all captured
- Concern and adverse-event capture with structured fields for MHRA Yellow Card
Why this mattersConsent is table stakes. We ship it because it is, not because it sells.
Procurement agent
The agent sources the best price across our pharmacy panel at the moment you order. Not a marketplace. Not a rate card. A live, agent-led negotiation, every order.
- Live price-checking across our pharmacy panel at order time
- Saving shown per order, against your usual brand and supplier
- Commission disclosed in-app, transparently, on every order
- Never recommends a product on margin
- No marketplace UI — your ordering looks like ordering, not shopping
- Patient-specific ordering captured against the patient record
Why this mattersThe saving on a month's toxin and filler usually exceeds what the voice agent costs.
Business documents and reporting
The administrative tail every solo practitioner runs at the end of the month.
- Invoice generation, with optional Billit sync (in development)
- VAT-aware where relevant
- Stock and supplier ledger
- End-of-month and end-of-quarter exports for your accountant
Why this mattersYour bookkeeping starts on the day of treatment, not on the last Sunday of the month.
Bulk client messaging
For the moments when you need to reach everyone at once — a price update, a clinic move, a brand change.
- Segmented messaging by treatment, last visit, prescriber relationship
- SMS, email, in-app
- Templates reviewed for ASA compliance on POM-related communications
- Reply-handling routed back to your PA agent
Why this mattersYou stop maintaining a parallel WhatsApp Broadcast list.
Web presence
A simple website per clinic, hosted under AesthPA, with the booking page and your branded copy.
- Per-clinic site, fast to set up
- Treatment menu pulled from your diary
- Booking page integrated, no third-party redirects
- Save Face / JCCP / BAMAN credential blocks ready to enable
- Plain markup that reads cleanly to search
Why this mattersThe patient who calls you found you online first. The two should be one workflow, not two.